Privacy Policy

Effective Date: February 5, 2026

1. Who We Are

Our website address is: https://pbgrade.com.
PBGRADE is a subsidiary of Planet Banknote, specializing in premium archival supplies for currency collectors. We are based in Sarasota, Florida.

2. Information We Collect & How We Use It

Order Information

When you purchase from our store, we collect your name, billing address, shipping address, email address, and phone number. We use this information strictly for the following purposes:

• Fulfillment: To send you the products you purchased.
• Communication: To send you order confirmations, tracking numbers, and delivery updates.
• Internal Marketing: Occasionally, we may send you emails about new products or special offers. You may opt-out of these marketing emails at any time.

We do NOT sell, trade, or share your personal data with third-party advertisers.

Payment Information

We do not handle or store your credit card information.
All payments are processed securely through third-party encrypted gateways (such as PayPal, Venmo, or Stripe). Your credit card details are entered directly into their secure environment; PBGRADE never has access to your full card number or security code.

Passwords

If you create an account, your password is secured using industry-standard hashing and encryption. We do not have access to your password. If you lose it, we cannot retrieve it for you; you will need to use the “Lost your password?” function to reset it via email.

3. Comments & Media

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you upload images to the website (e.g., for reviews), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4. Cookies

Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Session Cookies: When you log in, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.

Shopping Cart: We use cookies to keep track of cart contents while you browse our site.

5. Who We Share Your Data With

We only share your data with third parties necessary to fulfill your order or comply with the law:

• Shipping Providers: We share your name and shipping address with our shipping partners (e.g., Shippo, USPS) solely to generate shipping labels and deliver your package.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.

6. How Long We Retain Your Data

Order Records: We maintain order records indefinitely for tax, accounting, and customer service purposes (e.g., to look up a past order for you).

Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.